Canada’s Style Airlines Disconnects Phone Lines For The Weekend✈
There has been plenty of grievances recently regarding airlines having unbelievably long phone hold times. Many airline companies merely claim “tough luck,” while one Canadian airline is turning off its phones for the weekend break.
Panache Airlines switches off phones, asks forgiveness
Flair Airlines is a fast-growing Canadian ultra low-priced carrier. At the start of the year, the airline company just had a few planes, while this year the Edmonton-based carrier is taking distribution of 13 Boeing 737 MAXs, so the development rate we’re seeing is extraordinary.
It seems that Flair Airlines is struggling to reply to customer queries without delay, so the business is taking a unique strategy. Via Monday, July 19, 2021, Panache Airlines will not respond to phones, as the business instead focuses on the backlog of customer queries, as well as on tripling the size of its customer support personnel.
As Style Airlines Principal Commercial Police Officer, Garth Lund describes this:
Demand for Style flights has returned more powerful than ever. We are thrilled that Canadians are selecting Panache as well as it is our opportunity to make traveling affordable for so many. As a result of this enhanced need, we are currently experiencing very high telephone call quantities.
To deal with all consumer inquiries and catch up on the stockpile, we have actually temporarily closed our phone lines till Monday. We are extremely sorry for this. Our present consumer experience is not what you deserve, and not what we strive for. While our lines are briefly shut please see flyflair.com/contact-us and submit the request form, this is the quickest means to reach us.
To address this, we are currently training a brand-new employee to triple the size of our consumer treatment group as well as we are likewise working to offer more digital self-serve options. Through these initiatives, we will certainly be able to open our phones again on Monday.
Thank you for your persistence during this hard time, we will certainly rise as well as fulfill this minute to supply you with the customer care that you are entitled to.
This is oddly revitalizing …
On the one hand, it seems entirely outrageous for an airline company to just detach its phone lines for three days, particularly as individuals are continuing to travel, as well as might need to rebook. At the very same time, there’s something regarding this approach that I type of value:
- The airline company is acknowledging that clients aren’t getting the solution that they should have and is saying sorry
- The company is focusing on reacting to existing client questions, rather than remaining to take new questions while others aren’t dealt with
- Concrete steps are being required to fix this problem, by additional support team presently being trained
Many airlines have been battling with staffing during the pandemic, whether it is because of the demand for individuals to regularly transform tickets, or airlines laying off too many personnel and then seeing a sudden increase sought after. In the case of Style Airlines, there’s the added difficulty of the airline company growing at a fast lane while all of this is happening.
Style Airlines is dealing with phone hold times, and the company’s service is to separate phones for the weekend. The airline will spend the next few days focused on replying to existing consumer inquiries and educating the brand-new team.
While this is no doubt trouble for those taking a trip in the coming days, right here’s to hoping that this confirms helpful in the future.